Refund and Returns Policy

Thank you for shopping at GOFLASHG LTD. We hope you are happy with your purchase, but if you are not completely satisfied, we’re here to help.

1. Returns

  • We accept returns within 14 days of the delivery date.
  • To be eligible for a return, your item must be:
    • Unused
    • In the same condition that you received it
    • In its original packaging

To initiate a return, please contact us at [email protected] with your order number and reason for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items
  • Items marked as “Final Sale”

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.
  • Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected].

5. Return Shipping

  • You will be responsible for paying for your own return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First check your bank account again
  • Then contact your credit card company or bank—it may take some time before your refund is officially posted
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected]

7. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact:

GOFLASHG LTD
100 Pall Mall, London, United Kingdom, SW1Y 5NQ
Email: [email protected]
Phone: +44 719-450-9463