Frequently Asked Questions (FAQ)
1. Where do you ship from?
All orders are processed and shipped from our fulfillment center. Depending on your location, your order may ship from the UK or an international warehouse.
2. Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times vary based on your location and selected shipping method.
3. How long will it take to receive my order?
- UK: 2–5 business days
- Europe: 5–10 business days
- International: 7–20 business days
Please note that processing times (1–3 business days) are not included in delivery estimates.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order on our website or the carrier’s site.
5. Can I cancel or change my order?
Orders can only be changed or canceled within 12 hours of purchase. Please contact us immediately at [email protected].
6. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. For more details, please visit our Return Policy.
7. What if I receive a damaged or wrong item?
We’re sorry! Please contact us with your order number and a photo of the issue. We will resolve it as quickly as possible.
8. Which payment methods do you accept?
We accept major credit cards, debit cards, and secure online payments via trusted payment processors.
9. Is my payment information secure?
Yes. Our website uses SSL encryption and secure payment gateways to ensure all your data is protected.
10. How can I contact customer service?
You can reach us via:
📧 Email: [email protected]
📞 Phone: +44 719-450-9463